F.A.Q.
Maybe we can help
What payment methods can I use?
All payment methods can be found in the payment policy.
You can nearly use all actual payment methods. No matter if you want to make it classic and pay with bank contact, quick checkout by PayPal or pay after 30 days with Klarna.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then write an e-mail to quit your old order.
Orders can only be quit before they have been sent out. After the order is shipped, we can't quit your order. You have to send it back to us afterwards.
How long does shipping takes?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us if your delivery has not been received within the dates described.
International orders can take up to 4 weeks or longer. So please check the tracking.
Can I Return My Items?
Yes, you can return your order. But please get in contact before shipping your package back.
We do not currently offer free returns because of environmental reasons.
We want to sensitize to more awareness for online shopping. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.